Troubleshooting

While I want your experience at Wing’s Art to be as seamless as possible, computers do have a way of going wrong. Don’t worry, i’m here to help.

My files will not download.

I have a system in place the automatically serves your files after the order is complete. If this doesn’t happen, check your email for an order confirmation with a download link. You can also always access any previous order through your downloads page in your Account.

If this link consistently does not work please email me and I’ll forward the files to you directly.

My files have downloaded, but appear to be corrupted.

Although rare this can sometimes happen and is usually the result of the those 0’s and 1’s getting confused in the transfer. You can usually fix this by deleting the corrupted files and downloading a fresh .zip archive. You can also try downloading via a different browser or computer. If the problem persists please email me and I’ll forward the files to you directly.

I don’t have the latest Adobe software, will this artwork still work?

With all of my products I include versions of the artwork compatible with Adobe Photoshop and Illustrator CS1 and above. While artwork saved to be compatible with older versions of the software may have subtle differences in effects and presets, they should work without issue. After Effects templates and animation presets may have specific requirements. Please check the product listing for more details. If you require an item in a specific file format please email me and I’ll do all I can to help.

I’m not sure that I hold a valid product license. How can I check this?

The easiest way to ensure that you hold a valid product licence for your purchases is to buy directly from this website or from one of the authorised sellers listed below. A purchase receipt from any of these sites (usually found in your account section) can act as your product license.

Please avoid any websites not listed below as these may leave you vulnerable and invalidate any license. You can report suspicious or illegal sellers at legal@wingsart.studio.